Customer orientation and meeting the customers’ satisfaction are the most important principles in the international competition market and the secrete of survival and resistance in the modern business market. In this regard, the companies have been successful who, in addition to meeting the customers’ satisfaction, have thought beyond their demands and have constantly considered the future demands of the customers.

Safa Rolling & Pipe Mills Company has founded its quality management system aiming at adaptation of the produced goods to the explicit and implicit demands of the customers and effective responding to their demands due to high sensitivity as well as special needs in oil, gas, petrochemical, water and wastewater, industrial and building industries. This system has been effectively and efficiently implemented based on the strategy of high quality and production of goods according to and/or even beyond the national and international standards by hiring well trained experts and staff, modern production and quality control equipment in light of “Senior Management Commitment”. This system will finally direct the organization towards high goals and will materialize the general goal, namely meeting the customers’ satisfaction and trust.

In this regard, Safa Rolling & Pipe Mills Company, as of the start of its activity, has established quality system in the organization. In addition to ISO 9001:2000, the company has been also awarded the first ISO/TS 29001:2003 certificate for its quality management in oil and gas industries in Iran as well as API Q1 Spec.5L. Since being updated and in line with the latest changes in the standards and rules is always among the features of a dynamic system, this company has made the required changes to its quality management system due to the changes in ISO/TS29001 and ISO9001 and it has successfully obtained ISO9001:2008 and ISO/TS29001:2007.